What is 1to1RX.com

1to1RX Features

Use can chose below option to subscribe ‘1to1RX Doctor’ app premium plans; 

Option 1:

Step 1:- visit to 1to1rx.com website and navigate to pricing page; [ https://1to1rx.com/features.html#pricing ]

 

Step 2:- Select the plan which you would like to go with and click on the Buy Now button.

 

Step 3:- enter name, phone number and address, select suitable payment gateway for payment

 

Step 4:- after successful payment, 1to1RX execute will call you and confirm about plan details within 48 hours. 

 

Option 2:

Step 1:- Download ‘1to1RX Doctor’ app from google play store;

https://play.google.com/store/apps/details?id=com.atruebrand.doctor_1to1rx

Step 2:- Login using your phonenumber with sms otp verification.

Step 3:- Complete Enrolment process, provided required personal information.

Step 4:- Navigate to My Subscription menu and  Select the plan which you would like to go with and click on the Buy Now button.

Step 5:- Select suitable payment gateway for payment

Step 6:- after successful payment, 1to1RX execute will call you and confirm about plan details within 48 hours. 

YOUR PRIVACY MATTERS TO US

ATRUEBRAND INNOVATION SOLUTIONS PRIVATE LIMITED a company incorporated under the laws of India, having its registered office at FL NO -401, GULHOMAR SYMPHONY PH-II SR NO B2/4, KHARADI, PUNE MH 411014 IN (“Company”, “we”, “us” or “our”) owns and operates the services on the website located at the URL www.1to1Rx.com and a mobile application under the brand name 1to1Rx (collectively referred to as the “Platform”) 

This privacy policy (“Privacy Policy”), together with the Terms and Conditions (available at https://www.1to1Rx.com/terms-and-conditions) governs your use of the Platform and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by users of our services including medical practitioners, medical pharmacies, medical labs, nurses, patients and the visitors of our website(jointly &severally referred to as “you” or “users” in this privacy policy). By using, browsing, accessing, or subscribing to our services you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your information in accordance with the terms of the Privacy Policy. We shall not use the User’s information in any manner except as provided under this Privacy Policy. 

This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means and modes of usage of such information and how and to whom such information shall be transferred or disclosed by us. You may, at any time withdraw your consent for collection and use of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.

 Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Platform.

If you have any questions about this Privacy Policy or our practices, please email us at support@1to1Rx.com.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third-party service providers used by the app

• Google Play Services
• Google Analytics for Firebase

1.WHY THIS PRIVACY POLICY?

This Privacy Policy is published in compliance with, inter alia:

1. Section 43A of the Information Technology Act, 2000;
2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

1. The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual;
2. The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
3. How and to whom 1to1Rx will disclose such information.

 

2. “Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

1. passwords;
2. financial information such as bank accounts, credit and debit card details or other payment instrument details;
3. physical, physiological and mental health condition;
4. sexual orientation;
5. medical records and history;
6. biometric information;
7. information received by body corporate under lawful contract or otherwise;
8. visitor details as provided at the time of registration or thereafter; and
9. call data records.

1to1Rx will be free to use, collect and disclose information that is freely available in the public domain without your consent.

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

When you register for the Service, we collect certain personal information that you submit to us for your registration, including your name, date of birth, mobile phone number, email address, and a prescription number. We may voluntarily ask you for certain additional information that personally identifies you or could be used to personally identify you. 

The information collected may include but not limited to the following:

1. Contact data
2. Demographic data
3. In-app messages
4. Your appointment history
5. Other information that you may voluntarily choose to provide

For your own security and privacy, you should not submit to 1to1Rx that is not necessary for us to provide the Service to you.

We may also collect certain technical data related to your use of the Service, including your IP address, the App pages and web pages you select as you navigate through the Service, your location and language, the operating system and browser for your device, and the identity of your network providers.

 

3. USE OF INFORMATION

This section applies to all users.

You understand that Company may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Healthcare providers and their practice, (e) debugging customer support related issues (f) for the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction. 1to1Rx also reserves the right to use information provided by or about the End-User for the following purposes:

1. Publishing such information on the Website.
2. Contacting End-Users for offering new products or services.
3. Contacting End-Users for taking product and Service feedback.
4. Analysing software usage patterns for improving product design and utility.
5. Analysing anonymized practice information for commercial use.
6. Processing payment instructions including those through independent third-party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.

As a healthcare provider (doctors/medical labs/pharmacies/nurses) you may be required to provide us with information regarding your (mobile no, email id,practice no) and such other as may be required to create an account.1to1Rx may send email and/or SMS confirmation or other communication to patients in connection with their bookings,appointments,medicine order or other interaction if such interaction is facilitated by 1to1Rx.

4. TRANSFER OF DATA

Your information including personal data may be transferred to and maintained on computers located outside of your state, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

Your consent to this privacy policy followed by your submission of such information represents your agreement to such transfer.

The company will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

5.DISCLOSURE OF DATA

We may disclose personal information that we collect, or you provide:

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

 

If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

 

 

 

 

 

 

 

 

6. SECURITY OF INFORMATION

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we take steps to ensure security on our systems. Please note this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of such safeguards. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

 

If 1to1Rx learns of a security system’s breach, 1to1Rx maintains an incident response policy that includes notifications consistent with applicable law.

 

By using the 1to1Rx Services or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this website.

 

7. RIGHTS OF USERS

 

You shall have the right to make amendments to your data, to delete data, to review the information that we hold of yours, and other rights. If you wish your data and information to be deleted or amended, you can raise a request in writing to the developer at support@1to1rx.com.

1to1Rx will process your request as soon as reasonably practicable, or within a reasonable time frame provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in any manner. 

                        

8. YOUR CHOICES

You may opt out of receiving certain general communications by emailing us at support@1to1rx.com.You may also request that we delete your personal information by sending us an email at support@1to1rx.com.

 

9.CHILDREN

We do not knowingly allow individuals under the age of 18 to create account that allow access to 1to1Rx’s services;

Any user providing, storing or submitting information on behalf of a child assumes full responsibility over the submission, use and transmission of such information.

 

10.CHANGES AND UPDATES TO PRIVACY POLICY

We may update this Privacy Policy from time to time and the revised version will be effective as of the date it is posted. When we update the Privacy Policy, we will revise the “Effective Date” date below and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit the 1to1RX’s Services to stay informed of our privacy practices. Your use of our websites, including the continued storage of your information, following any such change constitutes your agreement that all information collected from or about you through our websites will be subject to the terms of the revised Privacy Policy.

 

This policy is effective as of 2021-08-16

11. INFORMATION RETENTION

1to1Rx’ collection, use, and disclosure of information are generally governed by service agreements with Providers. Information maintained to provide these services to you is retained only for as long as we have a valid business purpose and in accordance with applicable law. 1to1Rx may retain archived information for a period of seven years (or longer if required by law) as necessary to comply with legal obligations, resolve disputes and enforce our agreements and other authorized uses under this Privacy Policy.

1to1Rx indefinitely stores non-personal information, as well as any feedback you provide us.

12. CONTACT US

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@1to1rx.com.

 

Terms & Conditions

 

Atruebrand Innovation Solutions Private limited, on behalf of itself and its affiliate’s/group companies under the brand "1to1RX" (“1to1RX”), is the author and publisher of the internet website www.1to1rx.com and the mobile application ‘1to1RX (together, “Website”). 1to1RX owns and operates the services provided through the Website/ 1to1RX Mobile apps.

 

1.NATURE AND APPLICABILITY OF TERMS

These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and 1to1RX in connection with your visit to the Website and your use of the Services (as defined below). By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to ATRUEBRAND INNOVATION SOLUTIONS PRIVATE LIMITED.

 

ATRUEBRAND INNOVATION SOLUTIONS PRIVATE LIMITED is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The 1to1RX app’s stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the 1to1RX app’s won’t work properly or at all.

The app does use third party services that declare their own Terms and Conditions.

Link to Terms and Conditions of third-party service providers used by the app

•          Google Play Services

•          Google Analytics for Firebase

 

The Agreement applies to you whether you are -

1. A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website/Mobile App, including designated, authorized associates of such practitioners or institutions (“Medical Practitioner(s)”, “you” or “User”); or
2. A medical pharmacy or medical labs (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website/Mobile App, including designated, authorized associates of such pharmacies/labs or institutions (“pharmacy/lab(s)”, “you” or “User”); or
3. A nurse, his/her representatives or affiliates wishing to be listed, or already listed, on the Website/Mobile App, including designated, authorized associates of such nurses (“nurses”, “you” or “User”); Together the above-mentioned parties will be known as “Healthcare providers”. or
4. A patient, his/her representatives or affiliates, searching for services through the Website/Mobile App (“End-User”, “you” or “User”); or
5. Otherwise, a user of the Website/Mobile App (“you” or “User”).

This Agreement applies to those services made available by 1to1RX on the Website/Mobile App, which are offered to the Users (“Services”), including the following:

1. For Medical Practitioners: (i)Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website/Mobile App;(ii) create/maintain digitalized multi language prescription pad with customizable prescription templates  including customizable letterhead and share the same with patients/medical stores/medical labs, (iii)manage/access/track patient record and history, (iv) Quick communication via chat with patients,medical stores,medical labs, nurses, (v)maintain contacts of medical stores/medical labs/patients, (vi) Schedule their appointment with patients and book   availability  and duration for different hospitals in which they work   day wise/date wise
2. For medical pharmacies/medical labs: (i)Listing of medical pharmacies/medical labs, their profiles and their contact details, (ii)maintain contacts of patients and practioners and share medical bills soft copy, (iii) receive digital prescription from subscribed doctors and initiate medicine order/medical lab booking, (iv)receive medicine order/medical lab booking from patients with prescriptions, (v)manage lab work schedule and appointment booking system,(vi) Collect samples from patients home and share electronic reports
3. For nurses : (i)Listing of nurses, their profiles and their contact details to be made available to other users of the Website/Mobile App, after verification(ii) provide nursing assistance to patients,(iii) Scheduling their availability conveniently date wise, day wise with rates
4. For patients : (i) search for Practitioners/medical pharmacies/medical labs/nurses by name, specialty, and geographical area, or any other criteria that may be developed and made available by 1to1Rx,  (ii) to make appointments with Practitioners/medical labs, (iii) organize his/her/family health records in one place, (iv)maintain contacts of medical stores/medical labs, (v) Directly visit connected pharmacies/labs without physical prescript/medical tests or receive medicines online, (vi) communicate with practitioners/medical labs/pharmacies using chat facility
5. For other Users: Facility to (i) search for Practitioners/pharmacies/medical labs/nurses by name, specialty, and geographical area, or any other criteria that may be developed and made available by 1to1 Rx.

The Services may change from time to time, at the sole discretion of 1to1RX and the Agreement will apply to your visit to and your use of the Website/Mobile App to avail the Service, as well as to all information provided by you on the Website/Mobile App at any given point in time.

This Agreement defines the terms and conditions under which you are allowed to use the Website/Mobile App and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at support@1to1rx.com.

By downloading or accessing the Website/Mobile App to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the Subscription Term of Service and Privacy policy, as available on the Website/Mobile App, and agree to abide by them.

We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website/Mobile App following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.

You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website/Mobile App or avail any Services.

Your access to use of the Website/Mobile App and the Services will be solely at the discretion of 1to1RX.

The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

1. The Indian Contract Act, 1872,
2. The (Indian) Information Technology Act, 2000, and
3. the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).

2. AGE CRITERIA

 You must be 18 years of age or older to register, use the Services, or visit or use the Website/Mobile App in any manner. By registering, visiting and using the Website/Mobile App or accepting this Agreement, you represent and warrant to 1to1RX that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website/Mobile App and the Services available through the Website/Mobile App, and agree to and abide by this Agreement.

 

3. TERMS OF USE APPLICABLE TO ALL USERS OTHER THAN MEDICAL PRACTITIONERS/PHARMACIES/MEDICAL LABS/NURSES (Healthcare providers)

 

3.1 END-USER ACCOUNT AND DATA PRIVACY

3.1.1 1to1RX may by its Services, collect information relating to the devices through which you access the Website/Mobile App, and anonymous data of your usage. The collected information will be used only for improving the quality of 1to1RX’s services and to build new services.

3.1.2 The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced in the Privacy Policy.

3.1.3 The Website/Mobile App allows 1to1RX to have access to registered Users’ personal email or phone number, for communication purpose so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice.

3.1.4 1to1RX shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to 1to1RX or to any other person acting on behalf of 1to1RX.

3.1.5 The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website/Mobile App. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify 1to1RX of any actual or suspected unauthorized use of the User’s account or password. Although 1to1RX will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of 1to1RX or such other parties as the case may be, due to any unauthorized use of your account.

3.1.6 If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or 1to1RX has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, 1to1RX has the right to discontinue the Services to the User at its sole discretion.

3.2 LISTING OF HEALTHCARE PROVIDERS

1to1RX’s relevance algorithm for the Medical Practitioners/pharmacies/medical labs/nurses is a fully automated system that lists the Medical Practitioners /pharmacies/medical labs/nurses their profile and information regarding their Practice on its Website/Mobile App. These listings of healthcare providers do not represent any fixed objective ranking or endorsement by 1to1RX. 1to1RX will not be liable for any change in the relevance of the healthcare providers on search results, which may take place from time to time. The listing of will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm.

 

3.3.1 1to1RX collects, directly or indirectly, and displays on the Website/Mobile App, relevant information regarding the profile and practice of the Medical Practitioners/ pharmacies/medical labs/nurses listed on the Website/Mobile App, such as their specialization, qualification, location, visiting hours, and similar details. 1to1RX takes reasonable efforts to ensure that such information is updated at frequent intervals. Although 1to1RX screens and vets the information and photos submitted by the healthcare providers, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.

3.3.2The Services provided by 1to1RX or any of its licensors or service providers are provided on an "as is" and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). 1to1RX does not provide or make any representation, warranty or guarantee, express or implied about the Website/Mobile App or the Services. 1to1RX does not guarantee the accuracy or completeness of any content or information provided by Users on the Website/Mobile App. To the fullest extent permitted by law, 1to1RX disclaims all liability arising out of the User’s use or reliance upon the Website/Mobile App, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website/Mobile App, or any opinion or suggestion given or expressed by 1to1RX or any User in relation to any User or services provided by such User.

3.3.3The Website/Mobile App may be linked to the website of third parties, affiliates and business partners. 1to1RX has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our website. Inclusion of any link on the Website does not imply that 1to1RX endorses the linked site. User may use the links and these services at User’s own risk.

3.3.4 1to1RX assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website/Mobile App or the downloading of any material, data, text, images, video content, or audio content from the Website/Mobile App. If a User is dissatisfied with the Website/Mobile App, User’s sole remedy is to discontinue using the Website/Mobile App.

3.3.5 If 1to1RX determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, 1to1RX reserves the right to immediately suspend your access to the Website/Mobile App or any of your accounts with 1to1RX and makes such declaration on the Website/Mobile App alongside your name/your clinic’s name as determined by 1to1RX for the protection of its business and in the interests of Users. You shall be liable to indemnify 1to1RX for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected 1to1RX or its Users.

 

3.4 COMMUNICATION FACILITY

1to1RX enables Users to connect with healthcare providers through two methods: a) Book facility that allows Users book an appointment through the Mobile App; b) Value added telephonic services and chat services which connect Users directly to the healthcare providers provided on the Website/Mobile App.

3.4.1 1to1RX will ensure Users are provided confirmed appointment on the Book facility.    However, 1to1RX has no liability if such an appointment is later cancelled by healthcare providers, or the same Healthcare providers is not available for appointment. 

3.4.2If a User has utilized the telephonic /chat services, 1to1RX reserves the right to share the information provided by the User with the Medical Practitioner/ pharmacies/medical labs/nurses and store such information and/or conversation of the User with the healthcare providers in accordance with our Privacy Policy.

3.4.3The results of any search Users perform on the Website/Mobile App for healthcare providers should not be construed as an endorsement by 1to1RX of any such particular Medical Practitioner/ pharmacies/medical labs/nurses. If the User decides to engage with a healthcare provider to seek medical services, the User shall be doing so at his/her own risk.

3.4.4 Without prejudice to the generality of the above, 1to1RX is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between User and the Medical Practitioner/ pharmacies/medical labs/nurses. User understands and agrees that 1to1RX will not be liable for:

1. User interactions and associated issues User has with the healthcare providers;
2. the ability or intent of the healthcare providers or the lack of it, in fulfilling their obligations towards Users;
3. any wrong medication or quality of treatment being given by the healthcare providers, or any medical negligence;
4. inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the healthcare providers to provide agreed Services;
5. any misconduct or inappropriate behaviour by the healthcare providers or theirs’s staff;
6.  cancellation or no show by the healthcare providers or rescheduling of booked appointment or any variation in the fees charged, 

3.4.5Users are allowed to provide feedback about their experiences with the healthcare providers, however, the User shall ensure that, the same is provided in accordance with applicable law. User however understands that, 1to1RX shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting from the Website/Mobile App.

3.5 NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE

3.5.1 Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website/Mobile App (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession.The provision of such Information does not create a licensed medical professional/patient relationship, between 1to1RX and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.

3.5.2It is hereby expressly clarified that, the Information that you obtain or receive from 1to1RX, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website/Mobile App is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website/Mobile App. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.

3.5.3The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-User facing a medical emergency (either on your or another person’s behalf), please contact an ambulance service or hospital directly.

 

 

3.6 INTELLECTUAL PROPERTY RIGHTS

 3.6.1The contents listed on the Website/Mobile App are (i) User generated content, or (ii) belong to 1to1RX. The information that is collected by 1to1RX directly or indirectly from the End- Users and the healthcare providers shall belong to 1to1RX. Copying of the copyrighted content published by 1to1RX on the Website/Mobile App for any commercial purpose or for the purpose of earning profit will be a violation of copyright and 1to1RX reserves its rights under applicable law accordingly.

3.6.2 1to1RX authorizes the User to view and access the content available on or from the Website/Mobile App solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Website/Mobile App, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website/Mobile App (collectively, "1to1RX Content"), are the property of 1to1RX and are protected under copyright, patent, trademark and other laws. User shall not modify the 1to1RX Content or reproduce, display, publicly perform, distribute, or otherwise use the 1to1RX Content in any way for any public or commercial purpose or for personal gain.

3.6.3User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

3.7 REVIEWS AND FEEDBACK

By using this Website/Mobile App, you agree that any information shared by you with 1to1RX or with any Practitioner will be subject to our Privacy Policy.

You are solely responsible for the content that you choose to submit for publication on the Website/Mobile App, including any feedback, ratings, or reviews (“Critical Content”) relating to Practitioners or other healthcare professionals. The role of 1to1RX in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. 1to1RX disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act. 1to1RX shall not be liable to pay any consideration to any User for re-publishing any content across any of its platforms.

Your publication of reviews and feedback on the Website/Mobile App is governed by Clause 5 of these Terms. Without prejudice to the detailed terms stated in Clause 5, you hereby agree not to post or publish any content on the Website/Mobile App that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the IG Rules and SPI Rules. 1to1RX, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with Clause 5 of these Terms. You agree that 1to1RX may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:

1. Obtaining feedback in relation to Website/Mobile App or 1to1RX’s services; and/or
2. Obtaining feedback in relation to any healthcare providers listed on the Website/Mobile App; and/or
3. Resolving any complaints, information, or queries by Practitioners regarding your Critical Content;

and you agree to provide your fullest co-operation further to such communication by 1to1RX. 1to1RX’s Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject always to these Terms.

 

3.8 RECORDS

1to1RX may provide End-Users with a free facility known as ‘Records’ on its mobile application ‘1to1RX. Information available in your Records is of two types:

1. User-created: Information uploaded by you or information generated during your interaction with 1to1RX ecosystem, eg: appointment, medicine order placed by you.
2. Practice-created: Health Records generated by your interaction with a Practitioner who uses Services of 1to1RX software.

The specific terms relating to such Health Account are as below, without prejudice to the rest of these Terms and the Privacy Policy:

3.8.1Your Records is only created after you have signed up and explicitly accepted these Terms.

3.8.2Any Practice created Health Record is provided on an as-is basis at the sole intent, risk and responsibility of the healthcare providers and 1to1RX does not validate the said information and makes no representation in connection therewith. You should contact the relevant Practitioner in case you wish to point out any discrepancies or add, delete, or modify the Health Record in any manner.

3.8.3The Health Records are provided on an as-is basis. While we strive to maintain the highest levels of service availability, 1to1RX is not liable for any interruption that may be caused to your access of the Services.

3.8.4It is your responsibility to keep your correct mobile number and email ID updated in the Records. 1to1RX is not responsible for any loss or inconvenience caused due to your failure in updating the contact details with 1to1RX.

3.8.5 1to1RX uses industry–level security and encryption to your Health Records. However, 1to1RX does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform 1to1RX of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to support@1to1rx.com.

3.8.6 If you access your dependents’ Health Records by registering your dependents with your own Records, you are deemed to be responsible for the Health Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain prior consent of your dependent and shall have right to share, upload and publish any sensitive personal information of your dependent. 1to1RX assumes no responsibility for any claim, dispute or liability arising in this regard, and you shall indemnify 1to1RX and its officers against any such claim or liability arising out of unauthorized use of such information.

3.8.7 If you wish your data , records ,information and account   to be deleted from our servers, you can raise a request to the developer at support@1to1rx.com. 

3.8.8 If the Health Record is unassessed for a stipulated time, you may not be able to access your Health Records due to security reasons.

3.8.9 1to1RX has the ability in its sole discretion to retract Health Records without any prior notice if they are found to be shared incorrectly or inadvertently.

3.810 1to1RX will follow the law of land in case of any constitutional court or jurisdiction ..mandates to share the Health Records for any reason.

3.8.11You agree and acknowledge that 1to1RX may need to access the Health Record for cases such as any technical or operational issue of the End User in access or ownership of the Records.

3.8.12You acknowledge that the Medical Practitioners/pharmacies/medical labs/nurses you are visiting may engage 1to1RX’s software or third party software for the purposes of the functioning of the their business and 1to1RX ‘s services including but not limited to the usage and for storage of Records in India and outside India, in accordance with the applicable laws.

3.8.13 To the extent that your Records have been shared with 1to1RX or stored on any of the 1to1RX products used by healthcare providers you are visiting, and may in the past have visited, You hereby agree to the storage of your Records by 1to1RX pertaining to such previously visited clinics and hospitals who have tie ups with 1to1RX for the purposes of their business and for 1to1RX ‘s services including but not limited to the usage and for storage of Records  in India and outside India, in accordance with the applicable laws and further agree, upon creation of your account with 1to1RX, to the mapping of such Records as may be available in 1to1RX’s database to your User account.

 

4. TERMS OF USE FOR PRACTITIONERS/MEDICAL LABS/PHARMACIES/NURSES

4.1 LISTING POLICY

4.1.1 1to1RX, directly and indirectly, collects information regarding the healthcare providers’, contact details, and practice. 1to1RX reserves the right to take down any   of their profile as well as the right to display the profile , with or without notice to the concerned person. This information is collected for the purpose of facilitating interaction with the End-Users and other Users. If any information displayed on the Website/Mobile App in connection with you and your profile is found to be incorrect, you are required to inform 1to1RX immediately to enable 1to1RX to make the necessary amendments.

4.1.2 1to1RX shall not be liable and responsible for the ranking of the healthcare providers on external Website/Mobile Apps and search engines

4.1.3 1to1RX shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures or publications made by 1to1RX, where the User has expressly or implicitly consented to the making of disclosures or publications by 1to1RX. If the User had revoked such consent under the terms of the Privacy Policy, then 1to1RX shall not be responsible or liable in any manner to the User for any losses, damage, injuries or expenses incurred by the User as a result of any disclosures made by 1to1RX prior to its actual receipt of such revocation.

4.14 1to1RX reserves the right to moderate the suggestions made by the healthcare providers through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website/Mobile App. However, 1to1RX shall not be liable if any inactive, inaccurate, fraudulent, or non- existent profiles of theirs are added to the Website/Mobile App.

4.15You as a Practitioner hereby represent and warrant that you will use the Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and 1to1RX accepts no liability for the same.

 

4.2PROFILE OWNERSHIP AND EDITING RIGHTS

1to1RX ensures easy access to the Medical Practitioners/pharmacies/medical labs/nurses by providing a tool to update your profile information. 1to1RX reserves the right of ownership of all their’
 s profile and photographs and to moderate the changes or updates requested by them. However, 1to1RX takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using 1to1RX ‘s services, and that no such content breaches any third-party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, 1to1RX may modify or delete parts of your profile information at its sole discretion with or without notice to you.

4.3REVIEWS AND FEEDBACK DISPLAY RIGHTS OF 1to1RX

4.3.1All Critical Content is content created by the Users of www.1to1rx.com (“Website”)/ 1to1RX* Apps and the clients of 1to1RX customers, including the End-Users. As a platform, 1to1RX does not take responsibility for Critical Content and its role with respect to Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000.   1to1RX’s Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject always to these Terms.

4.3.2 1to1RX reserves the right to collect feedback and Critical Content for all the Healthcare Providers listed on the Website/Mobile App.

4.3.3 1to1RX shall have no obligation to pre-screen, review, flag, filter, modify, refuse or remove any or all Critical Content from any Service, except as required by applicable law.

4.3.4You understand that by using the Services you may be exposed to Critical Content or other content that you may find offensive or objectionable. 1to1RX shall not be liable for any effect on Practitioner’s business due to Critical Content of a negative nature. In these respects, you may use the Service at your own risk. 1to1RX however, as an ‘intermediary, takes steps as required to comply with applicable law as regards the publication of Critical Content. 

4.3.5 1to1RX will take down information under standards consistent with applicable law, and shall in no circumstances be liable or responsible for Critical Content, which has been created by the Users. The principles set out in relation to third party content in the terms of Service for the Website shall be applicable mutatis mutandis in relation to Critical Content posted on the Website.

4.3.5 1to1RX will take down information under standards consistent with applicable law, and shall in no circumstances be liable or responsible for Critical Content, which has been created by the Users. The principles set out in relation to third party content in the terms of Service for the Website shall be applicable mutatis mutandis in relation to Critical Content posted on the Website.

4.3.6If 1to1RX determines that you have provided inaccurate information or enabled fraudulent feedback, 1to1RX reserves the right to immediately suspend any of your accounts with 1to1RX and makes such declaration on the website alongside your name/your clinics name as determined by 1to1RX for the protection of its business and in the interests of Users.

4.4INDEPENDENT SERVICES

Your use of each Service confers upon you only the rights and obligations relating to such Service, and not to any other service that may be provided by 1to1RX.

4.5 1to1RX REACH RIGHTS

1to1RX reserves the rights to display sponsored ads on the Website/Mobile App. These ads would be marked as “Sponsored ads”. Without prejudice to the status of other content, 1to1RX will not be liable for the accuracy of information or the claims made in the Sponsored ads. 1to1RX does not encourage the Users to visit the Sponsored ads page or to avail any services from them. 1to1RX will not be liable for the services of the providers of the Sponsored ads.

You represent and warrant that you will use these Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and 1to1RX accepts no liability for the same.

4.6 HEALTHCARE PROVIDER UNDERTAKING

The provider is and shall be duly registered, licensed and qualified to practice medicine/ provide health care, wellness services, as per applicable laws/regulations/guidelines set out by competent authorities and the provider shall not be part of any arrangement which will prohibit him/her from practicing medicine within the territory of India. The provider shall at all times ensure that all the applicable laws that govern the provider shall be followed and utmost care shall be taken in terms of the consultation/ services being rendered.

4.7 USAGE IN PROMOTIONAL & MARKETING MATERIALS

In recognition of the various offerings and services provided by 1to1RX to healthcare providers, provider shall (subject to its reasonable right to review and approve): (a) allow 1to1RX to include a brief description of the services provided to Practitioner in 1to1RX’s marketing, promotional and advertising materials; (b) allow 1to1RX to make reference to provider in case studies, and related marketing materials; (c) serve as a reference to 1to1RX’s existing and potential clients; (d) provide video logs, testimonials, e-mailers, banners, interviews to the news media and provide quotes for press releases; (e) make presentations at conferences; and/or (f) use the Practitioner’s name and/or logo, brand images, tag lines etc., within product literature, e-mailers, press releases, social media and other advertising, marketing and promotional materials.

5.RIGHTS AND OBLIGATIONS RELATING TO CONTENT

5.1As mandated by Regulation 3(2) of the IG Rules, 1to1RX hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:

1. belongs to another person and to which the User does not have any right to;
2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
3. harm minors in any way;
4. infringes any patent, trademark, copyright or other proprietary rights;
5. violates any law for the time being in force;
6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
7. impersonate another person;
8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
9. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

5.2Users are also prohibited from:

1. violating or attempting to violate the integrity or security of the Website or any 1to1RX Content;
2. transmitting any information (including job posts, messages and hyperlinks) on or through the Website/Mobile App that is disruptive or competitive to the provision of Services by 1to1RX;
3. intentionally submitting on the Website/Mobile App any incomplete, false or inaccurate information;
4. making any unsolicited communications to other Users;
5. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website/Mobile App;
6. attempting to decipher, decompile, disassemble or reverse engineer any part of the Website/Mobile App;
7. copying or duplicating in any manner any of the 1to1RX Content or other information available from the Website;
8. framing or hot linking or deep linking any 1to1RX Content.
9. circumventing or disabling any digital rights management, usage rules, or other security features of the Software.

5.3 1to1RX, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, shall be entitled to disable such information that is in contravention of Clauses 5.1 and 5.2. 1to1RX shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.

5.4In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, 1to1RX has the right to immediately terminate the access or usage rights of the User to the Website and Services and to remove non-compliant information from the Website.

5.5 1to1RX may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. The SPI Rules only permit 1to1RX to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by 1to1RX as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between 1to1RX or any person on its behalf and the User or where the User has consented to data transfer.

1to1RX respects the intellectual property rights of others and we do not hold any responsibility for any violations of any intellectual property rights.

6.TERMINATION

6.1 1to1RX reserves the right to suspend or terminate a User’s access to the Website/Mobile App  and the Services with or without notice and to exercise any other remedy available under law, in cases where,

1. Such User breaches any terms and conditions of the Agreement;
2. A third-party reports violation of any of its right as a result of your use of the Services;
3. 1to1RX is unable to verify or authenticate any information provide to 1to1RX by a User;
4. 1to1RX has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or
5. 1to1RX believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for 1to1RX or are contrary to the interests of the Website.

6.2Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website/Mobile App under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website/Mobile App by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices.

 

7.LIMITATION OF LIABILITY

In no event, including but not limited to negligence, shall 1to1RX, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website/Mobile App or the content, materials and functions related thereto, the Services, User’s provision of information via the Website/Mobile App, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:

1. provision of or failure to provide all or any service by Practitioners to End- Users contacted or managed through the Website/Mobile App;
2. any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website/Mobile App;
3. any unauthorized access to or alteration of your transmissions or data; or
4. any other matter relating to the Website/Mobile App or the Service.

In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this Agreement or a User’s use of the Website or the Services exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only).

The users are informed that use of our application or website may come with unavoidable risks from any third-party integrated services, advised to refer third-party service providers terms and conditions.

8.RETENTION AND REMOVAL

1to1RX may retain such information collected from Users from its Website/Mobile App or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.

9.APPLICABLE LAW AND DISPUTE SETTLEMENT

9.1You agree that this Agreement and any contractual obligation between 1to1RX and User will be governed by the laws of India.

9.2Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the Website/Mobile App or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by 1to1RX. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Pune. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.

9.3 Subject to the above Clause 9.2, the courts at Pune shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website/Mobile App or the Services or the information to which it gives access.

 

10.CONTACT INFORMATION GRIEVANCE OFFICER

 

10.1 If a User has any questions concerning 1to1RX, the Website/Mobile App, this Agreement, the Services, or anything related to any of the foregoing, 1to1RX customer support can be reached at the following email address: support@1to1rx.com or via the contact information available on the Website/Mobile App.

 

11.SEVERABILITY

 

If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

12.WAIVER

No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by 1to1RX. Any consent by 1to1RX to, or a waiver by 1to1RX of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

13.NO RESPONSIBILITY IN CASE OF WEAK/NO INTERNET CONNECTION

You should be aware that there are certain things that ATRUEBRAND INNOVATION SOLUTIONS PRIVATE LIMITED will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but ATRUEBRAND INNOVATION SOLUTIONS PRIVATE LIMITED cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, ATRUEBRAND INNOVATION SOLUTIONS PRIVATE LIMITED cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, ATRUEBRAND INNOVATION SOLUTIONS PRIVATE LIMITED cannot accept responsibility.

With respect to ATRUEBRAND INNOVATION SOLUTIONS PRIVATE LIMITED’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. ATRUEBRAND INNOVATION SOLUTIONS PRIVATE LIMITED accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android – the requirements for system(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. ATRUEBRAND INNOVATION SOLUTIONS PRIVATE LIMITED does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device

14.TERMS OF THE SUBCRIPTION PLAN SERVICE

 

14.1 Term: The Subscription Plan Service subscribed by You will be valid for the period as per the Plan Details commencing from the date of the subscription of the Subscription Plan Service (“Term”). After the expiry of the Term, You may choose a different Plan as per the Plan Details and subscribe thereto or renew Your existing subscription, on such terms that are valid and subsisting as on date of subscription or renewal. The benefits under the Subscription Plan Service cannot be carried forward after the expiry of the Term.

14.2 Registration: The Primary User is a registered user on the Website and has subscribed to the Subscription Plan Service on the Website by paying the applicable fees as per the Plan Details. You could avail the Plan solely for You or for Yourself and any Covered Member(s). Each Covered Member, who is covered by the Subscription Plan Service subscribed by You will have to follow an authentication mechanism to utilize the Subscription Plan Service. The maximum number of permissible Covered Members per each Primary User will be set out in the Plan Details. Covered Members, once added by the Primary User cannot be removed, modified or edited.

14.3 Information: As a part of the registration process for Subscription Plan Service, You will fill in certain personal information and details in order to create a profile which will be accessible via 1to1RX apps. The information shared by You will be dealt with in accordance with the Standard Policies.

14.4 Subscription Plan Service details: refer website www.1to1rx.com subscription plans section for details.

14.5 Subscription Plan Service process: After subscribing to Subscription Plan Service, You will be eligible to avail the benefits covered under the Subscription Plan

14.6 Payment for the Subscription Plan Service: You will pay to 1to1RX at the time of subscribing to the Subscription Plan Service, at the rates set out in the Plan Details:

1. the Fee
2. any other amount payable to 1to1Rx under this agreement.

14.7 1to1RX assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

 

 

 

In case the bill payment is not affected for any reason, you will be intimated about the failed payment by an e-mail.

 

15. CANCELLATION AND REFUND POLICY

Once you purchase the subscription plan, your license to use it will be activated after your payment has cleared. Once your subscription is activated and you wish to cancel your subscription plan, refunds will be possible if you notify us within 24 hours of confirmation of receipt of payment.

Refund Timeline: If your refund request is approved, it will be processed and a credit will automatically be applied to your original method of payment within 3 working days from the date of approval of your request. We will make every effort to meet this timeline. However there may be unforeseen delays which we will keep you apprised of. We cannot be held legally or financially liable for such delays.

After the stipulated intimation time period of 24 hours, cancellation and refund of subscription amount cannot be done.

If you wish to cancel your subscription at any time during subscription period, notify us at least 15 days before end of your subscription period. Upon cancellation, your data is deleted from our servers. Your subscription gets renewed at the end of the subscribed term.

If you wish to cancel the subscription in between the subscription term, we will not refund the fees paid by you for the remaining term. 

Delayed Refunds: If you have not received your refund after 3 working days from the date of approval of your request, we will ask you to check your bank account again. Once you confirm that you still have not received refund, we will investigate the issue from our side. However, there is often some processing time involved before a refund can reflect in your bank account, so we solicit your patience if there are further delays.

You are requested to send your cancellation and refund request to support@1to1rx.com.

16. TERMINATION OF SUBSCRIPTION

1to1Rx reserves the right to suspend or terminate a User’s access or subscription to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where,

i.    Such User breaches any terms and conditions of the Agreement;

ii.   A third-party reports violation of any of its right as a result of your use of the Services;

iii.  1to1Rx is unable to verify or authenticate any information provide to 1to1Rx by a User;

iv.  1to1Rx has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or

v.   1to1Rx believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for 1to1Rx or are contrary to the interests of the Website.

Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices.

17. COLLECTION OF INFORMATION

When you register for the Service, we collect certain personal information that you submit to us for your registration, including your name, date of birth, mobile phone number, email address, and prescription details. We may voluntarily ask you for certain additional information that personally identifies you or could be used to personally identify you. 

The information collected may include but not limited to the following:

1. Contact data i.e name, address, phone number, email id
2. Health information
3. In-app messages
4. Demographic data
5. Your appointment history
6. Other information that you may voluntarily choose to provide

For your own security and privacy, you should not submit to 1to1Rx that is not necessary for us to provide the Service to you.

18. TRANSFER OF INFORMATION

 

The company will take all the steps reasonably necessary to ensure that your data is treated, transmitted and shared securely and is encrypted in transit.

19. DELETION OF INFORMATION

 

If you wish your data and information to be deleted from our servers, you can raise a request to the developer at support@1to1rx.com.

20. AMENDMENT

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2021-08-16

21. CONTACT

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at support@1to1rx.com.